Refund policy
Refund Policy
Last updated: October 7, 2026
We want you to love your Fundamental Fungi gummies. If something isn't right, we'll make it right. This policy applies to orders placed on fundamentalfungi.com.
30-Day Returns
You have 30 days from the date your order is delivered to request a return. Unopened products in their original packaging can be returned for a full refund of the product price.
30-Day Satisfaction Guarantee (opened products)
Try it risk-free. If you've opened your first bottle of a product and aren't satisfied, contact us within 30 days of delivery and we'll refund the price of that bottle. We'll email you return instructions; send the opened bottle back within 14 days, and you pay the return shipping. This guarantee covers one bottle of each product per customer or household.
Subscribe & Save Orders
You can cancel your subscription anytime from your account at fundamentalfungi.com/account, or by emailing support@fundamentalfungi.com or calling (954) 232-7899. Cancel before your next billing date to avoid the next charge. If you’re charged for a renewal you meant to cancel, contact us within 7 days of the charge. If it hasn’t shipped, we’ll cancel it and refund you in full. If it has shipped, you can return it unopened within 30 days of delivery for a full refund of the product price.
Damaged, Defective or Wrong Items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or a full refund, and you won't pay any return shipping.
How to Start a Return
- Email support@fundamentalfungi.com with your order number and the reason for your return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Ship the item back within 14 days of our approval. We recommend a trackable shipping method.
Items sent back without first contacting us cannot be accepted.
Return Shipping
Customers are responsible for return shipping costs, except for damaged, defective or incorrect items. Because shipping on all orders is free, no shipping charge is deducted from your refund.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. If you haven't seen your refund 15 business days after approval, contact us at support@fundamentalfungi.com.
Exchanges
The fastest way to get a different product is to return the original for a refund and place a new order.
Non-Returnable Items
- Gift cards
- Products returned more than 30 days after delivery
- Opened products, except under the Satisfaction Guarantee above
- Products bought from Amazon, other marketplaces or unauthorized resellers. Please contact the seller you bought from.
Order Cancellations
Orders usually ship within 1 business day. To cancel, email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full. If it has shipped, you can return it under this policy.
Contact Us
Fundamental Fungi Email: support@fundamentalfungi.com Phone: (954) 232-7899 6601 NW 14th St, Plantation, FL 33313